Delivery

UK (Mainland)

Order total
£0-£99 = £5 Packing & postage
£100 upwards = FREE

Worldwide

Contact us to discuss

Dispatch

In stock items
We aim to dispatch within 5 working days

Out of stock items
Up to 4 weeks for delivery

Privacy policy

This privacy policy sets out how White Horse Pottery (WHP) uses and protects any information that you give WHP when you use this website.

WHP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

WHP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address, postal address and telephone number
  • Optional account username and password (passwords are not visible to WHP, but on request can be reset)

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Quick and easy checkout for returning account holders

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please write to:

White Horse Pottery, The Old School, Newtown, Westbury, Wiltshire BA13 3EE

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

PayPal

ALL PayPal transactions are subject to the PayPal Privacy Policy. WHP employs reasonable administrative, technical and physical measures to maintain the security and confidentiality of any and all PayPal data and information, including data and information about PayPal users and PayPal.

Compliance with Data Protection Laws. With regard to any personal data processed by PayPal and WHP in connection with this Agreement, PayPal and WHP will respectively each be a controller in respect of such processing. PayPal and WHP agree to comply with the requirements of the Data Protection Laws applicable to controllers in respect of the provision of their respective services and otherwise in connection with this Agreement. For the avoidance of doubt, PayPal and WHP each have their own, independently determined privacy policies, notices and procedures for the personal data they hold and are each a data controller (and not joint data controllers). In complying with the Data Protection Laws, PayPal and WHP shall, without limitation:

  • Implement and maintain at all times all appropriate security measures in relation to
  • The processing of personal data;maintain a record of all processing activities carried out under this Agreement; and
  • Not knowingly do anything or permit anything to be done which might lead to a breach by the other party of the Data Protection Laws.

Quality assured

All our products are dishwasher proof and highly durable.

Returns

We make every effort to ensure our customers are happy with our products. We do our utmost to package the items, so you receive them in perfect condition.

If however, you’re not happy with your purchase, or receive it in a broken condition, please contact us by email or phone as soon as possible.

Email: tp@whitehorsepottery.co.uk
Phone: 01373 864772

This website stores some user agent data. These data are used to provide a more personalized experience and to track your whereabouts around our website in compliance with the European General Data Protection Regulation. If you decide to opt-out of any future tracking, a cookie will be set up in your browser to remember this choice for one year. I Agree, Deny
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